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Open sample denial

Appeal packets, drafted by software

Send us the denial. Get the appeal packet back.

For behavioral-health practices and billing teams without hours to spend on appeal letters. Send one de-identified denial and the ClaimParrot packet engine builds an editable appeal letter, an evidence checklist and a deadline plan within 3 business days, checked by a person before it reaches you.

Send a denialSee pricing

First packet free. No patient data. Your clinician signs and submits.

In every packet

  1. 01Appeal letterWord and PDF, written to the payer's stated reason
  2. 02Evidence checklistWhich records to attach, and what each one proves
  3. 03Deadline planInternal appeal, second level, external review
  4. 04Criteria crosswalkLevel-of-care packets: factor by factor
  5. 05Peer-to-peer briefLevel-of-care packets: talking points

Dear [Reviewer name], we appeal the determination for [Member name], ID [Member ID], dated [Date]...

See a sample packetDownload a fictional sample packet (PDF, 540 KB)

Pricing

Pay per packet. The first one is free.

Appeal packet

$29 / packet

Medical-necessity, prior-authorization, coding and benefit denials.

  • Appeal letter draft built on the payer's stated reason, with bracketed placeholders
  • Evidence checklist: the records to attach and why each one matters
  • Deadline and escalation plan: internal appeal, second level, external review

Delivered within 3 business days

Level-of-care packet

$99 / packet

IOP, PHP, residential, inpatient and detox level-of-care or continued-stay denials.

  • Everything in the appeal packet
  • Criteria crosswalk: each level-of-care factor mapped to the evidence you have, partly have, or lack
  • Peer-to-peer prep brief: talking points and the reviewer's likely questions

Delivered within 3 business days

Need it faster? Expedited delivery within 1 business day adds $40, including on a free first packet. You are invoiced monthly for packets delivered, you don't pay for a packet you can't use, and every payment can be refunded in full within 30 days. Prices in USD; Paddle.com, our Merchant of Record, adds sales tax or VAT where it applies. See the refund policy.

Appeal Desk 10

$590 / month

Up to 10 packets of any kind, delivered within 2 business days. For programs with denials every week. Renews automatically every month until you cancel.

Appeal Desk 25

$1,290 / month

Up to 25 packets of any kind, delivered within 2 business days. For programs with denials every week. Renews automatically every month until you cancel.

Billing companies

$19 / $69

White-label packets for your clients at wholesale: standard / level of care. Your first 5 are free. Write to hello@claimparrot.com.

How it works

From the denial notice to a packet your team can sign.

  1. 01

    Send one denial

    From your ClaimParrot account or the form below: the payer's reason and a de-identified clinical summary. About ten minutes, no files, no patient details.

  2. 02

    ClaimParrot builds the packet

    The packet engine routes the denial by care setting, review stage and payer and drafts the packet; a person checks it against the payer's reason before it is delivered to you.

  3. 03

    Your team finishes it

    Fill the bracketed placeholders, attach the records on the checklist, and have your clinician review, sign and submit. Nothing goes to the payer from us.

  4. 04

    Tell us what happened

    Share the outcome. If the payer upholds the denial, the deadline plan already names the next level, and the next packet starts from this one.

What to send

Enough to argue the case. Nothing that identifies the patient.

Send

  • The payer and plan type, care setting and review stage
  • The denial rationale, copied from the notice
  • The criteria the payer cited, if any
  • Diagnoses, scores, risk, impairment and treatment history
  • Relative timing: day 3, two weeks ago, after the second admission

Keep at the practice

  • Names, member, claim or record numbers
  • Dates of birth and calendar dates
  • Addresses, phone numbers and email addresses
  • The notice itself and the medical records
  • Anything else that could identify the patient

Send a denial

One denial, about ten minutes.

We confirm by email within one business day and send the packet to your work email. Questions first? Write to hello@claimparrot.com, without patient details.

How requests are stored, who processes them and when they are deleted: Trust & security.

About you
The denial

The clinical picture, de-identified

Turnaround

This looks like a level-of-care packet: $99. Your first packet is free.

We reply from a person, not an autoresponder. By sending, you agree to the Terms and Privacy Policy.

Questions

Before you send a denial.

The ClaimParrot packet engine drafts it: it routes the denial by care setting, review stage and payer, then writes the letter, checklist and plan. A person on the ClaimParrot team checks the draft against the payer's stated reason, the criteria cited and your summary before it is released. It does not replace your clinician: they review, sign and submit the appeal.

The service runs without a business associate agreement, so it accepts de-identified cases only. The form blocks names, ID numbers, calendar dates and contact details before anything is sent. The letter comes back with placeholders such as [Member name] and [Member ID] that your team fills in.

No. Your team submits it, with the records the checklist names, because the appeal has to carry the patient's identifiers and your clinician's signature. Several payers also expect a person at the practice to submit it.

Standard packets arrive within 3 business days. An appeal packet is $29 and a level-of-care packet is $99; expedited delivery within 1 business day adds $40. Your first packet is free (the expedited fee still applies if you choose it), and you are invoiced monthly for packets delivered. If a packet can't be used, you don't pay for it. Programs with denials every week can take Appeal Desk 10 at $590 a month for up to 10 packets.

Behavioral-health denials across IOP, PHP, residential, inpatient, detox, outpatient and ABA, for commercial plans, Medicaid managed care and Medicare Advantage: medical necessity, level of care, continued stay, prior authorization, coding and benefit denials.

No. Nobody can promise an outcome. The packet makes sure the appeal answers the payer's actual reason, cites the criteria they used and points to the records that support it. It is not legal or medical advice.

Yes. Teams with steady volume usually move to an Appeal Desk plan, or to the 30-day design-partner pilot if they want to draft packets in ClaimParrot themselves.

Send the denial.Get the packet back.

Send a denial